Our Policies
No fine print games. Here's exactly how booking, paying, changing plans and repairs work with Grace Holiday Lighting.
Booking and payment
A 50% deposit books your install date. The deposit becomes non-refundable once your lights are ordered. The other 50% is due on install day. We take card or cash.
Cancelling
Cancel 14 or more days before your install: full refund minus your deposit. Cancel inside 14 days: we keep the deposit. If we can't complete your install for any reason, you get a full refund.
Rescheduling and weather
Reschedule for free with 72 hours' notice. Weather delays are always free. If it isn't safe to be on a roof, we'll move your date and tell you right away.
48-hour repair guarantee
If a bulb or strand goes out during the season, call or text us. We fix it within 48 hours at no charge.
Take-down and storage
After the holidays our crew takes everything down and stores it for next season. The lights stay ours, so you never buy, store or untangle anything.
Questions
Call or text (940) 290-8239. We're happy to walk you through any of this.